Potential issues arising with HP G3 laptops in their Ultraslim docking stations.
Users experiencing the following issues should raise a warranty ticket with HP by phoning 0800 9177241 and quoting the pin 80098.
See in one of the above posts and below the latest firmware available on the HP Support website for the Ultra Slim 2013 Docking station: “HP Ultraslim Docking Station DisplayPort (DP) Hub Firmware Version: 2.30.000, Rev. HP USB-C Dock G4 - Docking Station - HDMI, 2 x DP - for Chromebook 14 G5, Elitebook 830 G5, 840 G5 and More 3.7 out of 5 stars 67 $157.52 $ 157. 52 $165.95 $165.95. Download the file by clicking the 'Download' or 'Obtain Software' button and saving the file to a folder on your hard drive (make a note of the folder where the downloaded file is saved). Dock the notebook unit to the HP 2013 Ultraslim Docking Station. Connect a monitor to the docking station DP port (native DisplayPort or with a DP. Additionally, if users have an 2013 version of the Ultraslim docking station with external monitors and experience any of the issues listed below, before raising a ticket for these, they or their IT support staff should try to apply the following firmware. Hey all, We just deployed about 60 HP laptops (all current firmware and windows updates), we are using the HP 2013 UltraSlim Docking Stations for all these laptops. There are a bunch of minor issues sometimes requring people to shut down their laptop 100% before putting it in the dock or gettin.
- When or of off the docking station, the laptop doesn’t resume from hibernation (shows a black screen) and user needs to power off manually.
- Laptop fails to recognise USB devices, both on and off HP Ultraslim docking station, and during laptop use or after hibernation.
Issues with docking station with external monitors
Additionally, if users have an 2013 version of the Ultraslim docking station with external monitors and experience any of the issues listed below, before raising a ticket for these, they or their IT support staff should try to apply the following firmware:
To check the version of the Ultraslim docking station, check the following link from HP:
If, after applying this firmware, the issues persist, or they are using a different connection method to the monitors and experience any of the following problems, they should please raise a ticket:
- Flickering monitors when running from the docking station.
- Monitors go blank for a number of seconds when running from the docking station.
- On some docking stations with dual monitors, some of the graphics options for primary display and screen resolution are disabled.
Hp Ultraslim Docking Station Setup
2013 Ultraslim Docking Station Firmware
Need any help?